Matitone

The primary aim of the Account Managers at Matitone Travel is to handle the relationship with the client company. This attention translates into management of the “travel program” aimed at satisfying the client’s needs and requirements.

For this purpose, skills, availability and efficiency are central to our agents’ approach with the client Company.

The consultancy provided consists of the following aspects:
• Identification of effective proposals and solutions for the client company’s requirements
• Control of the necessary procedures for travel (authorisations, documents, mandates etc.)
• Constant monitoring of rates and proposals of preferential agreements with providers (hotel facilities, airline companies, rail companies, car hire etc.) in order to obtain a saving on business trips
• Detailed information on the performance of Saving and Lost Saving, on the grounds for “best fares” refusal, on penalties for cancellation, re-issue, reimbursement
• Proposal of a Travel Policy carefully studied and agreed with the client company, so as to satisfy the needs of travellers and protect their security (communication of technical and behaviour standards)
• Sharing of the “travel program” with the client company, its implementation and monitoring

Thus the professional consultancy of Matitone Travel’s Account Managers, with its adherence to the characteristics, needs and “personality” of the client company, guarantees a service of business travel in complete safety, comfort and saving.